FAQ

1. Collection

How can I find your properties on the website?

In the menu, click on "Collection" to discover all our properties. Use the filters to find the one that suits you best.

You can also visit the "Destinations" page and choose your holiday location to explore properties available by area.

Our destinations are divided into 3 main categories: Lake, Sea, Mountain, in France and internationally.

How do you select the properties in your collection?

Through a story. We believe that each property has its own character and its own story to tell. We don't have predefined criteria for selecting a property — all it takes is love at first sight. If you would like to offer your property for rental management to optimise your rental income, you can submit your request by clicking here.

2. Booking

What are the booking steps?

How to submit a booking request:
You can request a quote directly on our website by selecting the property of your choice and adding any additional services you require. You can also contact us by email at: [email protected], and we will send you a quote.

How does the contract signing work:
Once the services are defined and the quote is approved, we can proceed with drafting and signing the rental contract. Contracts are sent by email. A deposit and a security deposit will be required (the amounts may vary depending on the properties and the number of nights).

Preparing your stay:
We support you from booking to the end of your stay. Together, we organise your trip, your activities and your concierge services. A team member supports you before, during and after your stay. Trusting us means the guarantee of a stress-free, hassle-free stay.

Who can help me with my booking?

The entire Blue Estate team is available and happy to help with your booking and the creation of your stay. You can reach us by email at: [email protected] or by phone at +33 04 58 02 01 84.

What is your response time?

We guarantee a response to your booking request and/or information enquiry within 48 hours of receiving your message.

Do you impose a minimum stay duration?

Yes, depending on the properties and your booking period, a minimum number of nights may be required. However, please do submit your request regardless — we do make exceptions from time to time.

Who can I contact for questions about my deposit payments and security deposit?

Contact us by email at: [email protected] or by phone at +33 04 58 02 01 84. Our accountant will be happy to assist you.

I have questions about the terms and clauses of your rental contract?

Contact us by email at: [email protected] or by phone at +33 04 58 02 01 84. A team member will be happy to assist you.

Who should I contact when I arrive?

Each property has a designated contact person. Upon your arrival, the house manager will welcome you to hand over the keys in person, provide you with the house instructions and complete the check-in. Don't hesitate to ask them any questions or reach out during your stay. All the information you need to get to your holiday location will be sent after your booking to: [email protected].

How do we receive information about our booking?

The concierge team will contact you no later than one week before your arrival via [email protected]. You will receive all the information needed for the smooth running of your stay at our properties.

3. During your stay

What if I have questions or requests during my stay?

We offer daily support. At any point during your stay, you can contact us or reach out directly to the designated contact person in charge of the property and your comfort. They will answer your questions and provide the necessary assistance to make your stay as smooth as possible.

Do you have someone on-site to welcome and advise me?

Yes, someone will always be present for your check-in, and our team remains available to respond to all your requests before and during your stay.

Are the keys handed over in person?

We offer a guided tour of the property. We present each room of the property in detail. We ensure that the property meets your expectations so that you are fully satisfied and can enjoy your stay to the fullest.

What if I want to arrive earlier?

For an earlier or later arrival, you have the option of booking an early check-in or late check-in for an additional fee. Please contact our team for more information at [email protected]

Is a detailed document available with all the necessary information?

To help you get your bearings right away when you arrive at the property, we have created a detailed welcome booklet. In it, you will find usage tips and practical addresses related to the property and the destination. This booklet can be accessed online via a QR code available in the property.

4. Concierge services

What concierge services do you offer?

Anything is possible — that's the key takeaway. Our list of services is not exhaustive and we adapt to our clients' requests. For each of our properties, we include a cleaning service before and after your stay.

On request, we can offer daily or weekly linen changes, a butler service, and a concierge available to book all your activities and restaurants. We can also arrange transfers from the station or airport, or find you a private chef at home.

What bespoke experiences do you offer?

We offer you a unique experience, tailored to each of our destinations: you're in for plenty of surprises. Trust us and we'll arrange local and exclusive experiences for you.

Head off to an evening at an alpine chalet in Megève by snowmobile and descend by night sledge, fly over Mont Blanc by helicopter or hot air balloon at dawn, or set off through the forest by dog sled. These are just a few examples of the experiences we can offer you in Megève.

Explore the Estérel massif by sea aboard a boat with a local skipper, go mountain biking with a guide through the Red Rocks of the Estérel, or meditate on the water and practice yoga to the rhythm of the waves from a paddleboard — these are some of the activities we can offer if you stay in Agay.

Discover Annecy, the "Venice of the Alps", and let yourself be charmed by its idyllic setting between lake and mountains. Treat yourself to an exceptional lunch or dinner aboard a private boat with panoramic views. For a unique experience, fly over the lake by hot air balloon or paraglider, and round off your getaway by savouring local specialities at a Savoyard food tasting workshop.

Our concierge service takes care of everything to offer you a bespoke experience, organising every detail so that you can simply enjoy the moment and create unforgettable memories.

Who can advise me on the destination and activities to do?

Our concierge team is at your disposal to suggest the best activities. Each destination has its own concierge booklet to guide you throughout your stay. Find all our destinations and stay inspirations on the website under "Destinations" and "Inspirations".

Do you offer a transfer service?

Yes, within our Mountain Destination, we offer a transfer service to the slopes for an additional fee.

Are concierge services included in the base price or charged separately?

Concierge services are always charged as extras. You can book them before your stay to make the most of them by contacting our team or by booking them at the same time as your stay. For any questions regarding our concierge offer, please contact our team at [email protected].

Can I have the details of each concierge offer?

Daily cleaning — 2 hours per day

Turnkey Package

• Booking transfers (airport, station), restaurants and activities
• Grocery delivery (on arrival only)
• Private chef booking (quote on request)

Housekeeper Package — 4 hours of presence per day

• Breakfast preparation
• Daily cleaning
• "Turnkey" package included

Butler Package — 7 hours of presence per day

• "Housekeeper" package included
• Grocery delivery throughout the stay

Breakfast (to be ordered 48 hours in advance)

• Hot beverage (coffee, tea, hot chocolate)
• Freshly squeezed orange juice
• Pastries
• Fresh bread, butter and jam

"A la carte" Service

• Newspaper delivery
• Bread and pastries
• Groceries
• Fresh flowers

Little Guest: Travel cot, high chair

Four-legged Friend Supplement: Depending on the selected property

Early check-in: If you wish to arrive before 5:00 PM

Early check-out: If you wish to leave before 8:00 AM

Late check-in: If you wish to arrive after 8:00 PM

Late check-out: If you wish to leave after 10:00 AM

For any questions regarding our concierge offers and services, please contact us at [email protected]

Do the properties have baby equipment?

Not all our properties have a baby cot or high chair. Please let us know in advance so that we can provide them before your stay. These are included in the Little Guest concierge packages.

Are pets allowed?

Pets are accepted in certain properties only. For more information, please contact our team at [email protected].

5. Cancellation and refund

What are the cancellation and refund policies?

Cancellation by the Client:

• Cancellation between 15 and 30 days before arrival: If the client cancels for any reason (except force majeure), BLUE ESTATE will retain 60% of the booking price.
• Cancellation less than 15 days before arrival: If the client cancels less than 15 days before arrival, BLUE ESTATE will retain the full booking price.
• Cancellation more than 30 days before arrival: If the client cancels more than 30 days before arrival and the balance has already been paid, this amount will be refunded within 30 days of cancellation.

Cancellation by Blue Estate agency:

• Force majeure: If BLUE ESTATE must cancel a booking due to unforeseen events (force majeure), all amounts already paid by the client will be refunded within 30 days of cancellation.
• Other reasons: If BLUE ESTATE cancels a booking for legitimate reasons, such as a suspicious booking or if the client has had previous issues with payment or compliance with terms, the amounts paid may be retained, and a partial refund may be issued.
• Booking transferred to a third party: If the client transfers the booking to someone else without following the rules, BLUE ESTATE may cancel the booking, even at the last minute, and retain all amounts paid.

6. Rental Management

How can you offer your property?

You can contact us by email at: [email protected] to begin discussions about your property.

• Scheduling a visit: We visit your property on-site to see if it meets our requirements.
• Defining terms and contract: Together, we agree on the availability periods for renting your property, pricing conditions and the commission rate.
• Organising a photo shoot: Once our offer is validated, we commission our photographer to take shots to showcase your property on our rental platforms and website.

7. Insurance

What should I do if I have an unexpected issue and didn't take out insurance?

If you have an unexpected issue and have not taken out insurance, unfortunately, no cancellation, modification or refund can be made. In accordance with BLUE ESTATE's general terms and conditions, in the event of cancellation without force majeure, the amounts paid remain with the agency. It is therefore important to think carefully before booking, and to consider insurance if you think unforeseen events could occur.

Am I covered by insurance during my stay at one of your properties?

It is strongly recommended to take out insurance for your stay. We offer a suitable solution at the time of booking to cover you in the event of damage to the property.